Crafted for Your Satisfaction, Honored with Integrity
At Helle Shop, we understand that reliable gear is essential for your adventures. Our shipping and returns policies are designed with the same straightforward functionality and reliability you expect from our curated blades, axes, and outdoor equipment. Whether you’re preparing for a backcountry expedition or adding to your collection, we’re here to ensure your experience is seamless.
Our Promise: We stand behind the quality of every product we offer. If an item doesn’t meet your needs, our clear and fair policy ensures a smooth resolution.
Shipping Information
We ship globally (excluding some remote regions and specific areas in Asia). All orders are processed with care from our facility in Oklahoma City.
Order Processing Time
Orders are typically processed and prepared for shipment within 1-2 business days after payment confirmation. You will receive a tracking notification once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Carrier | Cost | Estimated Delivery Time (After Shipment) |
Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster, trackable delivery |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Budget-conscious orders |
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking information will be provided for all shipments.
Returns & Exchanges Policy
We offer a 15-day return or exchange window from the date you receive your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when shipped, with all original tags, accessories, and documentation included.
Important Timeline:
• Initiate your request within 15 days of delivery.
• Item must be postmarked back to us within 5 business days of request approval.
The Return & Exchange Process: Step-by-Step
Step 1: Initiate Your Request
Contact our customer service team at [email protected] with your order number and item details. Use the template below to ensure we have all necessary information.
Step 2: Receive Instructions
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions to our Oklahoma City facility.
Step 3: Pack and Ship
Securely package the item in its original packaging, clearly mark the RMA number on the outside, and ship to the provided address. We recommend using a trackable service. Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong or defective item).
Step 4: Inspection and Processing
Once received and inspected (typically within 3-5 business days), we’ll email you regarding your refund status or the shipment of your exchange item.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Helle Shop Team,
I would like to request a return/exchange for an item from my recent order.
Order Number: [Please insert your order number]
Product Name: [e.g., “Bark River Knives – Bravo 1”]
Reason for Return/Exchange: [Size, Fit, Defect, Changed Mind, etc.]
I confirm that the item is unused, in its original packaging, and includes all original tags and accessories.
I prefer:
[ ] Refund to original payment method
[ ] Exchange for: [Please specify exact product name/SKU if known]
My full name and shipping address as on the order are:
[Your Name]
[Your Address]
Please provide the RMA number and return instructions.
Thank you,
[Your Name]
Refunds: Timing & Method
After your return is approved and processed, we initiate your refund. The timing depends on your payment method:
- Credit/Debit Card (Visa, MasterCard, JCB): Refunds are processed back to your original card. Please allow 5-10 business days after we process it for the refund to appear on your statement.
- PayPal: Refunds are sent back to your PayPal account, typically reflected within 3-5 business days of our processing.
We will notify you via email once the refund has been issued. Please note that original shipping costs are non-refundable.
Items That Cannot Be Returned or Exchanged
For the safety and integrity of our products and community, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:
- Custom Knives: Due to their personalized, made-to-order nature, all items in the “Custom Knives” menu category are final sale.
- Emergency & Survival Foods: For health and safety reasons, all food products are non-returnable.
- Used, Altered, or Damaged Items: Any item not in original, unused condition, or showing signs of wear, sharpening, modification, or customer-caused damage.
- Items Missing Original Packaging & Documentation: Products must be returned with all original boxes, papers, sheaths, and accessories.
Defective or Incorrect Items: If you receive a defective product or an item you did not order, contact us immediately at [email protected]. We will cover all shipping costs to resolve the issue promptly.
Need Help? Contact the Helle Shop Team
We’re a team of outdoorspeople ourselves, and we’re here to help. For any questions regarding shipping, returns, exchanges, or your order:
Email: [email protected]
Mail: Helle Shop | 393 Benson Park Drive, Oklahoma City, OK 73107 USA
We aim to respond to all inquiries within 1-2 business days.